Professionalism and Professional Standards for Optometrists and Opticians

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Course Content

Course Objective

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Section 1: Introduction to Professionalism in Eye Care Practice

1.1 Understanding Professionalism in Eye Care

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1.2 Professionalism in the Canadian Regulatory Context

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1.3 The Unique Nature of Professionalism in Eye Care

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1.4 Core Components of Professionalism

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1.5 Common Professional Risks in Eye Care Practice

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1.6 Professionalism Beyond Direct Patient Care

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1.7 The Link Between Professionalism and Complaints

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1.8 Reflective Quiz

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Section 2: Core Attributes of Professionalism

2.1 Integrity and Honesty in Eye Care Practice

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2.2 Accountability and Professional Responsibility

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2.3 Respect, Dignity, and Professional Behaviour

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2.4 Competence and Continuous Professional Development

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2.5 Professional Boundaries and Ethical Conduct

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2.6 Reliability, Organisation, and Professional Responsibility

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2.7 Professionalism Under Pressure

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2.8 Reflective Quiz

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Section 3: Professional Boundaries, Roles, and Scope of Practice

3.1 Understanding Professional Boundaries in Eye Care

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3.2 Boundary Crossings vs Boundary Violations

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3.3 Absolute Prohibition of Sexual or Intimate Relationships

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3.4 Understanding Scope of Practice

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3.5 Scope of Practice Risks and Complaints

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3.6 Managing Commercial Influences and Professional Boundaries

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3.7 Managing Boundary and Scope Challenges in Practice

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3.8 Regulatory Perspective on Boundaries and Scope

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3.9 Reflective Quiz

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Section 4: Communication and Professional Conduct

4.1 The Role of Communication in Professional Eye Care Practice

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4.2 Building Trust Through Professional Communication

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4.3 Clear, Honest, and Transparent Communication

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4.4 Managing Difficult Conversations

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4.5 Professional Conduct in All Interactions

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4.6 Digital Communication and Professionalism

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4.7 Communication, Documentation, and Complaints

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4.8 Maintaining Professionalism Under Pressure

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4.9 Reflective Quiz

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Section 5: Documentation and Record Keeping

5.1 The Importance of Documentation in Eye Care Practice

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5.2 Principles of High-Quality Record Keeping

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5.3 Documentation Responsibilities: Optometrists vs Opticians

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5.4 Documentation of Communication and Consent

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5.5 Documentation in Complex and High-Risk Situations

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5.6 Common Documentation Errors and Risks

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5.7 Digital Records and Data Management

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5.8 Documentation and Regulatory Scrutiny

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5.9 Reflective Quiz

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Section 6: Professionalism in Challenging Situations

6.1 Understanding Challenging Situations in Eye Care Practice

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6.2 Managing High-Risk Clinical Situations (Optometrists)

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6.3 Managing Challenging Patient Interactions

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6.4 Managing Commercial Pressure and Ethical Conflict

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6.5 Scope of Practice Challenges

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6.6 Professionalism Under Stress and Workload Pressure

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