Frequently Asked Questions
Do these courses count toward CPD or licence renewal?
Our courses are written to align with the ethical and professional standards that provincial pharmacy regulatory authorities expect, and most regulators accept relevant ethics and professionalism learning toward continuing professional development. Because requirements differ by province and territory, you should record completion in line with your own regulator’s CPD framework, such as provincial pharmacy regulatory authority continuing professional development requirements.
Are the courses self-paced and fully online?
Yes. Every course is 100% online and self-paced. You can start, pause and complete each one at your own convenience on any device.
Will I receive a certificate of completion?
Yes. On successful completion you receive a downloadable certificate that you can keep for your records or submit alongside a reflective response or CPD log.
Who writes these courses?
All courses are written by experienced healthcare professionals with postgraduate qualifications in healthcare law and ethics, led by founder Dr Shehzad Iqbal.
Are these courses accredited or endorsed by provincial pharmacy regulatory authorities?
No. The courses are not independently accredited or endorsed by provincial pharmacy regulatory authorities, NAPRA or any provincial regulator. They are high-quality independent CPD designed to support your learning and to help you evidence insight and remediation; you remain responsible for recording them under your regulator’s framework.
How current is the course content?
Courses are reviewed and updated to reflect current ethical standards and regulatory expectations for pharmacists in Canada, including the NAPRA Model Standards of Practice and the CPhA Code of Ethics.
What is the difference between the ethics and the professionalism courses?
The ethics courses focus on principles and decision-making — autonomy, confidentiality, consent and managing dilemmas. The professionalism courses focus on conduct and behaviour — communication, teamwork, documentation and maintaining public trust. Many registrants find the two complement each other.
Can I use these courses for remediation or a regulator-ordered education requirement?
Yes. The courses are frequently used to support remediation, undertakings or regulator-ordered education. Whether a specific course satisfies a particular requirement is for your regulator to confirm, so check any conditions placed on your registration.
How long does each course take to complete?
Most courses take a couple of hours of focused study, and because they are self-paced you can spread that across as many sessions as you need. Each carries 2 CPD credits.
Do you offer access for multiple staff or a whole practice?
Yes. Practices, clinics and groups enrolling several staff can arrange discounted multi-course access. Get in touch through the website to discuss bulk enrolment.
Are the courses suitable for pharmacists who are not under investigation?
Absolutely. While the courses are valuable for those responding to a complaint, they are equally suited to routine CPD, revalidation and strengthening everyday ethical practice.
How do I get started?
Use the investigation-type selector on this page to match courses to your situation, or browse the full catalogue and add the courses you need to your cart. Everything is online and available immediately after purchase.
I’ve received a complaint from my pharmacy regulatory authority — where do I start?
Take it seriously and respond within any stated deadline. Regulators weigh cooperation, insight and concrete remediation. Begin with the Dealing with a Complaint or Investigation course, then add the courses most relevant to the concern raised, and document your reflections.
Which courses should I take if I’m under investigation?
It depends on the allegation. Use the investigation-type selector — Ethics & Conduct, Professionalism, Probity & Honesty, Fitness to Practise or Professional Boundaries — to see the courses mapped to each concern, and pair them with the insight and reflection modules.
How do these courses help me demonstrate insight and remediation?
Documented completion of relevant training is one of the clearest ways to show a regulator that you have reflected, understood what went wrong and changed your practice. The insight, remediation and reflection modules are written specifically to help you evidence this.
Do these courses address prescribing and medication concerns?
Yes. Safe dispensing, medication management and, where authorised, prescribing — opioid stewardship and aligned with NAPRA and provincial standards. The Prescribing Guidance and Standards course addresses the issues that most often arise in regulatory matters.
I’m facing a professional boundaries allegation — is there a relevant course?
Yes. Boundary concerns are a leading cause of disciplinary action. The Professional Boundaries Course and the Ethical Boundaries module cover recognising and managing boundary risks with patients and colleagues.
Do the courses align with NAPRA guidance and the NAPRA Model Standards of Practice and the CPhA Code of Ethics?
Yes. The content is mapped to the ethical expectations reflected in the NAPRA Model Standards of Practice and the CPhA Code of Ethics and broader National Association of Pharmacy Regulatory Authorities (NAPRA) guidance, and to the professional responsibility themes that provincial pharmacy regulatory authorities expect for CPD.
Who creates the courses at Healthcare Ethics Courses?
Our courses are designed by a London-based team of senior healthcare professionals, led by founder Dr Shehzad Iqbal, with postgraduate expertise in healthcare law, ethics and medical regulation. Content is written to support healthcare professionals across the UK, Ireland, Australia, New Zealand, Canada and beyond.
