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FAQs - Ensuring Teamwork and Collaboration | New Zealand CPD Course

Ensuring Teamwork and Collaboration

Course Description

Effective teamwork and collaboration are central to safe, ethical, and high-quality healthcare in New Zealand. Healthcare professionals rarely work in isolation, and patient outcomes depend on how well individuals communicate, coordinate, and respect each other's roles within multidisciplinary teams.

This course explores the professional, ethical, and practical foundations of teamwork across healthcare settings, including hospitals, general practice, community care, and private practice. It focuses on communication, shared responsibility, leadership, followership, conflict management, and learning from error — all within the expectations of New Zealand's regulatory and professional frameworks.

Designed for doctors, nurses, midwives, allied health professionals, and other regulated practitioners, this course is particularly valuable for those facing complaints, performance concerns, or returning to practice, where teamwork failures are commonly scrutinised by employers and regulators such as the Medical Council of New Zealand and other responsible authorities.

Frequently Asked Questions

This course explores the professional, ethical, and practical foundations of teamwork across healthcare settings in New Zealand. It focuses on communication, shared responsibility, leadership, followership, conflict management, and learning from error within regulatory expectations.
Effective teamwork and collaboration are central to safe, ethical, and high-quality healthcare. Healthcare professionals rarely work in isolation, and patient outcomes depend on how well individuals communicate, coordinate, and respect each other's roles within multidisciplinary teams.
The course is designed for doctors, nurses, midwives, allied health professionals, and other regulated practitioners in New Zealand working across hospitals, general practice, community care, and private practice settings.
It is particularly valuable for those facing complaints, performance concerns, or returning to practice, where teamwork failures are commonly scrutinised by employers and regulators such as the Medical Council of New Zealand.
The course focuses on communication, shared responsibility, leadership, followership, conflict management, and learning from error. It provides practical guidance that can be applied immediately in multidisciplinary healthcare settings.
Yes, conflict management is a key focus alongside communication, shared responsibility, leadership, followership, and learning from error within healthcare teams.
The course covers teamwork across hospitals, general practice, community care, and private practice settings, providing guidance relevant to all healthcare environments in New Zealand.
Yes, both leadership and followership are explored as essential components of effective teamwork, alongside communication, shared responsibility, conflict management, and learning from error.
Teamwork failures are commonly scrutinised by employers and regulators such as the Medical Council of New Zealand. The course explains how teamwork is assessed and what professionals need to demonstrate during complaints and investigations.
Yes, learning from error is a key area covered alongside communication, shared responsibility, leadership, followership, and conflict management within healthcare teams.
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Course Content

Course Objectives
Course Objectives
Section 1: Introduction to Teamwork in Healthcare
1.1 What Is Teamwork in Healthcare?
1.2 Why Teamwork Is Essential for Patient Safety
1.3 Ethical and Professional Foundations of Teamwork
1.4 Teamwork Across Professional Boundaries
1.5 Teamwork, Trust, and Public Confidence
1.6 Teamwork as a Shared Professional Responsibility
1.7 Reflective Quiz
Section 2: Roles, Responsibilities, and Scope of Practice
2.1 Understanding Professional Roles Within Healthcare Teams
2.2 Scope of Practice and Professional Boundaries
2.3 Accountability Within Team-Based Care
2.4 Delegation and Supervision
2.5 Shared Responsibility and Collaborative Decision-Making
2.6 Recognising Limits and Escalating Appropriately
2.7 Reflective Quiz
Section 3: Communication as the Cornerstone of Collaboration
3.1 The Role of Communication in Safe Teamwork
3.2 Verbal Communication Within Healthcare Teams
3.3 Written Communication and Clinical Documentation
3.4 Handover and Transfer of Care
3.5 Communication Under Pressure and in High-Risk Situations
3.6 Speaking Up and Escalating Concerns
3.7 Reflective Quiz
Section 4: Respect, Trust, and Professional Relationships
4.1 The Importance of Respect in Healthcare Teams
4.2 Building and Maintaining Trust Within Teams
4.3 Psychological Safety and Speaking Up
4.4 Professional Boundaries and Behaviour
4.5 Managing Disrespect, Undermining, and Bullying
4.6 Trust, Professionalism, and Regulatory Expectations
4.7 Reflective Quiz
Section 5: Leadership, Followership, and Shared Responsibility
5.1 Leadership in Healthcare Teams
5.2 Leadership at All Levels of Practice
5.3 Understanding Followership in Healthcare
5.4 Shared Responsibility for Patient Outcomes
5.5 Ethical Leadership and Decision-Making
5.6 Leadership, Team Culture, and Regulatory Expectations
5.7 Reflective Quiz
Section 6: Managing Conflict and Disagreement Within Teams
6.1 Understanding Conflict in Healthcare Teams
6.2 Constructive Versus Destructive Conflict
6.3 Communicating During Disagreement
6.4 Escalating Concerns Appropriately
6.5 Managing Personal Emotions and Professional Conduct
6.6 Conflict, Patient Safety, and Regulatory Expectations
6.7 Reflective Quiz
Section 7: Teamwork Failures, Errors, and Patient Safety
7.1 How Teamwork Failures Lead to Patient Harm
7.2 Errors, Near Misses, and Learning Opportunities
7.3 Systems Thinking and Shared Accountability
7.4 Duty of Candour and Team-Based Responsibility
7.5 Learning From Complaints, Incidents, and Reviews
7.6 Patient Safety and Regulatory Expectations
7.7 Reflective Quiz
Section 8: Complaints, Investigations, and Regulatory Expectations
8.1 How Teamwork Issues Commonly Arise in Complaints
8.2 Investigations and the Focus on Team Dynamics
8.3 Individual Accountability Within Team-Based Care
8.4 Professional Conduct During Complaints and Investigations
8.5 Demonstrating Insight Into Teamwork Failures
8.6 Remediation and Improvement Following Teamwork Concerns
8.7 Supporting Colleagues While Maintaining Accountability
8.8 Regulatory Expectations Around Teamwork in New Zealand
8.9 Reflective Quiz
Section 9: Reflection, Insight, and Remediation
9.1 The Role of Reflection in Team-Based Practice
9.2 Understanding and Demonstrating Insight
9.3 Reflecting on Team Dynamics and Personal Contribution
9.4 Developing a Meaningful Remediation Plan
9.5 Evidence of Improvement and Behaviour Change
9.6 Rebuilding Trust Within Teams
9.7 Reflection, Remediation, and Fitness to Practise
9.8 Embedding Reflective Practice Into Daily Teamwork
9.9 Reflective Quiz
Section 10: Conclusion and Key Takeaways
Conclusion and Key Takeaways
Post-Course Assessment
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