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FAQs - Ensuring Teamwork and Collaboration | Ireland CPD Course

Ensuring Teamwork and Collaboration

Course Description

Effective teamwork and collaboration are essential to safe, high-quality healthcare. In Ireland, failures in communication, poor teamworking, and breakdowns in collaboration are among the most common factors contributing to patient harm, complaints, and fitness-to-practise investigations.

This course provides a practical, regulator-aligned exploration of teamwork and collaboration in healthcare settings. It focuses on professional responsibilities within teams, clear communication, shared decision-making, and managing conflict or concerns constructively. Particular emphasis is placed on how teamwork is assessed during complaints and investigations, and how professionals can demonstrate insight, professionalism, and learning.

The course is suitable for all healthcare professionals in Ireland, including doctors, nurses, midwives, pharmacists, dentists, allied health professionals, and health and social care professionals working in multidisciplinary environments.

Frequently Asked Questions

This course provides a practical, regulator-aligned exploration of teamwork and collaboration in healthcare settings. It focuses on professional responsibilities within teams, clear communication, shared decision-making, and managing conflict or concerns constructively.
Effective teamwork and collaboration are essential to safe, high-quality healthcare. In Ireland, failures in communication, poor teamworking, and breakdowns in collaboration are among the most common factors contributing to patient harm, complaints, and fitness-to-practise investigations.
The course is suitable for all healthcare professionals in Ireland, including doctors, nurses, midwives, pharmacists, dentists, allied health professionals, and health and social care professionals working in multidisciplinary environments.
The course focuses on professional responsibilities within teams, clear communication, shared decision-making, and managing conflict or concerns constructively. It provides practical guidance that can be applied immediately in multidisciplinary settings.
Particular emphasis is placed on how teamwork is assessed during complaints and investigations, and how professionals can demonstrate insight, professionalism, and learning when teamwork failures are identified.
Yes, managing conflict or concerns constructively is a key focus of the course alongside professional responsibilities within teams, clear communication, and shared decision-making in healthcare settings.
Failures in communication, poor teamworking, and breakdowns in collaboration are among the most common factors contributing to patient harm, complaints, and fitness-to-practise investigations in Irish healthcare.
Yes, shared decision-making is one of the key areas covered alongside professional responsibilities, communication, and conflict management within healthcare teams.
The course explains how professionals can demonstrate insight, professionalism, and learning when teamwork failures are identified during complaints or investigations, helping them respond constructively and rebuild trust.
Yes, particular emphasis is placed on how teamwork is assessed during complaints and investigations, helping professionals demonstrate the insight, professionalism, and collaborative skills expected by Irish regulators.

Course Content

Course Objectives
Course Objectives
Section 1: Introduction to Teamwork in Healthcare
1.1 Why Teamwork Matters in Healthcare
1.2 Teamwork as a Professional Responsibility
1.3 Teamwork, Patient Safety, and Quality of Care
1.4 Trust, Respect, and Psychological Safety
1.5 Public Trust and Professional Reputation
1.6 Reflective Quiz
Section 2: Professional Roles and Responsibilities Within Teams
2.1 Understanding Roles Within Multidisciplinary Teams
2.2 Scope of Practice and Accountability
2.3 Respecting Expertise Across Professions
2.4 Leadership, Followership, and Shared Responsibility
2.5 Delegation and Supervision
2.6 Reflective Quiz
Section 3: Communication as the Foundation of Collaboration
3.1 Why Communication Is Central to Effective Teamwork
3.2 Characteristics of Effective Professional Communication
3.3 Structured Communication and Handover
3.4 Communication Across Professional Boundaries
3.5 Escalation and Speaking Up
3.6 Communication, Behaviour, and Professionalism
3.7 Reflective Quiz
Section 4: Multidisciplinary Teamworking in Practice
4.1 The Purpose and Value of Multidisciplinary Teamworking
4.2 Roles and Contributions Within the MDT
4.3 Decision-Making and Accountability in MDTs
4.4 Communication and Information Sharing Within MDTs
4.5 MDT Meetings and Documentation
4.6 Managing Disagreement and Escalation Within MDTs
4.7 MDT Working Across Care Settings
4.8 Reflective Quiz
Section 5: Managing Disagreement and Conflict Professionally
5.1 Why Disagreement Occurs in Healthcare Teams
5.2 Professional Expectations When Disagreements Arise
5.3 Challenging Decisions Safely and Constructively
5.4 Hierarchy, Authority, and Psychological Safety
5.5 Managing Ongoing Conflict
5.6 Conflict, Behaviour, and Regulatory Risk
5.7 Reflective Quiz
Section 6: Raising Concerns and Speaking Up
6.1 Why Raising Concerns Is a Professional Duty
6.2 What Types of Concerns Should Be Raised
6.3 Barriers to Speaking Up
6.4 How to Raise Concerns Safely and Professionally
6.5 Escalation Pathways and Support
6.6 Documentation and Raising Concerns
6.7 When Concerns Are Not Acted Upon
6.8 Reflective Quiz
Section 7: Teamwork Failures, Errors, and Complaints
7.1 How Teamwork Failures Contribute to Patient Harm
7.2 Communication Breakdowns and Their Consequences
7.3 Role Confusion and Accountability Gaps
7.4 Behavioural Issues and Team Dynamics
7.5 How Teamwork Issues Lead to Complaints
7.6 Teamwork in Investigations and Regulatory Review
7.7 Responding Professionally to Teamwork-Related Complaints
7.8 Learning From Teamwork Failures
7.9 Reflective Quiz
Section 8: Investigations, Accountability, and Team-Based Care
8.1 How Teamwork Issues Are Investigated
8.2 Individual Accountability Within Team-Based Care
8.3 How Regulators Assess Teamwork Concerns
8.4 Professional Behaviour During Investigations
8.5 Team Dynamics and Evidence Gathering
8.6 Demonstrating Insight in Team-Based Investigations
8.7 Remediation and Restoring Confidence
8.8 Reflective Quiz
Section 9: Reflection, Insight, and Remediation in Teamworking
9.1 Why Reflection Is Essential in Team-Based Practice
9.2 Understanding Insight in Teamworking
9.3 Reflecting on Communication and Behaviour
9.4 Reflecting on Roles, Responsibility, and Escalation
9.5 From Reflection to Remediation
9.6 Evidence of Remediation and Ongoing Learning
9.7 Rebuilding Trust and Professional Confidence
9.8 Reflective Quiz
Section 10: Conclusion and Key Takeaways
Conclusion and Key Takeaways
Post-Course Assessment
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