AHPRA Notifications, Complaints and Professional Risk for Psychologists

The Psychology Board and Ahpra handle notifications about the health, conduct and performance of psychologists. Common triggers include boundary violations and dual relationships, confidentiality breaches, therapeutic relationship management, mandatory reporting obligations, non-evidence-based treatment and concerns about supervision. Understanding these risks is essential to protecting your registration and your clients.

Ethics Training During a Psychology Board Notification or Investigation

For psychologists who have received a notification from the PsyBA or Ahpra, completing relevant ethics and professionalism courses provides structured, documented evidence of reflection. Many legal advisers recommend that psychologists demonstrate insight and remediation early — addressing the specific concern and showing a commitment to ongoing professional development.

Dual Relationships, Boundary Violations and Therapeutic Boundaries

Boundary violations are the most serious and recurring complaint in psychology. The PsyBA has prosecuted psychologists for inappropriate dual relationships, personal relationships with clients, and breaches of the therapeutic relationship. Courses on ethical boundaries help psychologists recognise transference and counter-transference, manage power imbalances, and understand the regulatory consequences of boundary drift.

Confidentiality, Its Limits and Mandatory Reporting

Client confidentiality is foundational to psychology, but it has legal limits. Psychologists must navigate mandatory reporting of child abuse, threats to self or others, and court-ordered disclosure. Ethics courses reinforce confidentiality obligations and help psychologists understand when disclosure is required, how to manage it ethically, and how to document their reasoning.

Supervision, Scope of Practice and Evidence-Based Treatment

Psychologists are expected to practise within their competence, provide evidence-based treatment, and maintain appropriate supervision arrangements — particularly for provisional psychologists. Complaints can arise when treatment lacks an evidence base or when a psychologist practises outside their area of competence. Ethics and professionalism courses reinforce these expectations.

Documentation, Communication and Professional Conduct

Clear clinical records, professional communication and ethical conduct are essential for safe psychological practice. Documentation courses reinforce the standards the Psychology Board expects and help psychologists build record-keeping practices that protect both clients and registration.

Investing in Psychology Ethics and Professionalism Education

Whether you are a clinical psychologist, provisional psychologist, forensic psychologist or organisational psychologist, investing in ethics and professionalism education strengthens your confidence, supports regulatory compliance and enhances the care you provide. By developing ethical skills alongside clinical expertise, psychologists can reduce complaint risk and protect their professional standing.

What Our Psychologist Ethics & Professionalism Courses Cover

Conduct, probity & honesty

Ethical standards, honesty and probity — the conduct expectations the Psychology Board and Ahpra apply across clinical, counselling and organisational settings.

Confidentiality, consent & its limits

Managing confidentiality and its limits, informed consent, and the disclosure decisions that arise with risk, mandatory reporting and third parties.

Fitness to practise, insight & remediation

Structured modules on fitness to practise, insight, remediation, reflection and ensuring no repeat — the evidence a Board or tribunal looks for during an investigation.

Therapeutic boundaries, documentation & communication

Professional and therapeutic boundaries, defensible record-keeping, and clear communication with clients, referrers and other professionals.