Professionalism and Professional Standards for Pharmacists

Professionalism and Professional Standards for Pharmacists is a CPD course for pharmacists in Australia who want to strengthen professional behaviour, accountability, and resilience in their practice. It is especially relevant for those facing AHPRA or Pharmacy Board notifications, remediation requirements, or fitness to practise investigations, but also valuable for pharmacists seeking CPD to embed higher standards of professionalism into daily practice.

The course explores what professionalism means in pharmacy and why it is central to safe, ethical, and person-centred care. Participants will examine the Pharmacy Board of Australia's Code of Conduct and learn how to apply its standards in community, hospital, aged care, and digital pharmacy settings. Core topics include cultural safety, informed consent, professional boundaries, communication, documentation, dispensing accuracy, and accountability. Common breaches — such as confidentiality lapses, inappropriate supply, and conflicts of interest — are explored alongside their regulatory and professional consequences.

Through case-based learning, reflective tools, and regulatory guidance, participants will develop the skills to uphold professionalism, respond constructively to complaints, and demonstrate insight and remediation. By the end of the course, pharmacists will be equipped to maintain public trust, strengthen workplace culture, and deliver care that consistently meets ethical, regulatory, and professional expectations.