Professionalism and Professional Standards for Pharmacists
Course Description
Professionalism and Professional Standards for Pharmacists (USA) is a CPD course designed to help pharmacists and pharmacy technicians understand, apply, and demonstrate professionalism as defined by U.S. regulators.
Professionalism in pharmacy extends beyond technical competence — it includes honesty, accountability, respect, and integrity in every aspect of practice. The National Association of Boards of Pharmacy (NABP), state boards of pharmacy, and the American Pharmacists Association (APhA) all stress that professionalism is a condition of licensure and a foundation of public trust.
This course explores the attributes of professionalism, how lapses are viewed by regulators, and strategies for embedding professional standards into daily practice and disciplinary processes. Through case studies, regulator-aligned guidance, and practical strategies, learners will build the tools to maintain professionalism in patient care, dispensing, documentation, teamwork, and digital conduct.
Course Content
Course Objectives
Course Objectives
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Section 1: Introduction — Why Professionalism Matters in U.S. Pharmacy
1.1 What Is Professionalism in Pharmacy?
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1.2 Why Professionalism Matters for Patients
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1.3 Why Professionalism Matters for Regulators
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1.4 Professionalism as Part of Professional Identity
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1.5 Consequences of Professionalism Lapses
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1.6 Reflective Quiz
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Section 2: Core Attributes of Pharmacy Professionalism
2.1 Honesty and Probity
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2.2 Accountability
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2.3 Respect and Dignity
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2.4 Clinical Competence
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2.5 Professional Boundaries
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2.6 Communication and Collaboration
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2.7 Reflection and Insight
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2.8 Resilience and Professional Identity
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2.9 Reflective Quiz
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Section 3: Regulator Perspectives — APhA, NABP, and State Boards
3.1 American Pharmacists Association (APhA)
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3.2 National Association of Boards of Pharmacy (NABP)
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3.3 State Boards of Pharmacy
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3.4 Shared Regulator Principles
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3.5 Reflective Quiz
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Section 4: Common Lapses in Professionalism and Their Consequences
4.1 Dishonesty and Lack of Probity
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4.2 Poor Communication and Disrespect
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4.3 Boundary Violations
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4.4 Failure to Maintain Competence
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4.5 Conflicts of Interest
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4.6 Digital Misconduct
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4.7 Consequences of Professionalism Lapses
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4.8 Reflective Quiz
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Section 5: Reflection, Insight, and Remediation in Professionalism Cases
5.1 Reflection — Honest Self-Examination
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5.2 Insight — Recognising Seriousness and Impact
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5.3 Remediation — Corrective Action and Evidence
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5.4 How Boards Judge Reflection, Insight, and Remediation
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5.5 Integration of Reflection, Insight, and Remediation
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5.6 Reflective Quiz
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Section 6: Weak vs Strong Demonstrations of Professionalism
6.1 Dispensing Error
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6.2 Billing Misconduct
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6.3 Breach of Confidentiality
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6.4 Boundary Concern
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6.5 Disrespectful Communication
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6.6 Key Lessons
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6.7 Reflective Quiz
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Section 7: Case Studies — Professionalism Across Pharmacy Contexts
7.1 Community Pharmacy — Dispensing Error
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7.2 Hospital Pharmacy — Poor Communication
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7.3 Mail-Order/Chain Pharmacy — Commercial Pressure
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7.4 Telepharmacy — Confidentiality Breach
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7.5 Specialty Pharmacy — Boundary Violation
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7.6 Lessons Across Contexts
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7.7 Reflective Quiz
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Section 8: Professionalism in Communication, Documentation, and Digital Practice
8.1 Professional Communication
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