Professionalism and Professional Standards for Pharmacists (New Zealand) is a CPD course designed to help pharmacists understand, apply, and demonstrate professionalism in accordance with the Pharmacy Council of New Zealand (PCNZ).

Professionalism in pharmacy extends far beyond dispensing accuracy. It means practising with integrity, accountability, cultural safety, and compassion — ensuring every interaction supports safe, patient-centred, and equitable care. The PCNZ Code of Ethics (2018) defines professionalism as “acting with honesty and integrity to maintain public confidence and uphold the reputation of the pharmacy profession.”

This course explores the key attributes of professionalism, the consequences of lapses, and how pharmacists can demonstrate reflection, insight, and remediation when issues arise. It also provides practical guidance on maintaining professionalism in communication, documentation, interdisciplinary teamwork, and digital practice.