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Professionalism and Professional Standards for Pharmacists

Course Description

Professionalism and Professional Standards for Pharmacists (Ireland) is a CPD course designed to help pharmacists understand, apply, and demonstrate professionalism as defined by the Pharmaceutical Society of Ireland (PSI) Code of Conduct.


Professionalism is more than dispensing accuracy — it is about honesty, accountability, respect, and integrity in every interaction. The PSI Code makes professionalism a condition of registration, central to sustaining public trust and ensuring patient safety.


This course explores the attributes of professionalism, how lapses are treated by the PSI, and how pharmacists can embed professional behaviours into daily practice. Through regulator-aligned guidance, Irish pharmacy case examples, and practical strategies, participants will learn how to evidence professionalism in routine care, teamwork, documentation, and in regulatory contexts such as remediation.

Course Content

Course Objectives
Course Objectives
Section 1: Introduction — Why Professionalism Matters in Irish Pharmacy
1.1 What Is Professionalism in Pharmacy?
1.2 Why Professionalism Matters for Patients
1.3 Why Professionalism Matters for Regulators
1.4 Professionalism as Part of Identity
1.5 Consequences of Professionalism Lapses
1.6 Reflective Quiz
Section 2: Core Attributes of Professionalism
2.1 Honesty and Probity
2.2 Accountability
2.3 Respect and Dignity
2.4 Clinical Competence
2.5 Professional Boundaries
2.6 Communication and Collaboration
2.7 Reflection and Insight
2.8 Resilience and Professional Identity
2.9 Reflective Quiz
Section 3: Regulatory Framework for Pharmacists in Australia
3.1 The Role of the PSI
3.2 PSI Code of Conduct — Core Principles
3.3 Defining Unprofessional Conduct
3.4 Consequences of Professional Lapses
3.5 Regulator Expectations in Remediation
3.6 Shared Themes Across PSI Guidance
3.7 Reflective Quiz
Section 4: Common Lapses in Professionalism and Their Consequences
4.1 Dishonesty and Lack of Probity
4.2 Poor Communication and Disrespect
4.3 Boundary Violations
4.4 Failure to Maintain Competence
4.5 Conflicts of Interest
4.6 Digital Misconduct
4.7 Consequences of Professionalism Lapses
4.8 Reflective Quiz
Section 5: Reflection, Insight, and Remediation in Professionalism Cases
5.1 Reflection — Honest Self-Examination
5.2 Insight — Recognising Seriousness and Impact
5.3 Remediation — Corrective Action and Evidence
5.4 Weak vs Strong Responses in PSI Cases
5.5 Integration of Reflection, Insight, and Remediation
5.6 Reflective Quiz
Section 6: Weak vs Strong Demonstrations of Professionalism
6.1 Dispensing Error
6.2 Confidentiality Breach
6.3 Boundary Violation
6.4 Commercial Pressure
6.5 Poor Communication
6.6 Key Lessons Across Cases
6.7 Reflective Quiz
Section 7: Case Studies — Professionalism Across Pharmacy Contexts in Ireland
7.1 Community Pharmacy — Dispensing Without Prescription
7.2 Hospital Pharmacy — Documentation Lapse
7.3 Digital Professionalism — Social Media Post
7.4 Commercial Pressure — Supplement Promotion
7.5 Confidentiality in Telepharmacy
7.6 Lessons Across Case Studies
7.7 Reflective Quiz
Section 8: Professionalism in Communication, Documentation, and Digital Practice
8.1 Professional Communication
8.2 Professional Documentation
8.3 Digital Professionalism
8.4 Integration Across Practice
8.5 Reflective Quiz
Section 9: Embedding Professionalism into Identity and Resilience
9.1 Professionalism as Identity
9.2 Daily Habits that Reinforce Professionalism
9.3 Reflection and Accountability as Routine Practice
9.4 Building Resilience to Uphold Professionalism
9.5 Mentorship and Role Modelling
9.6 Sustaining Professionalism Across a Career
9.7 Reflective Quiz
Section 10: Conclusion & Key Takeaways
Conclusion & Key Takeaways
Post-Course Assessment
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