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Course Content
Course Objectives
Course Objectives
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Section 1: Introduction — Why Professionalism Matters in Irish Pharmacy
1.1 What Is Professionalism in Pharmacy?
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1.2 Why Professionalism Matters for Patients
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1.3 Why Professionalism Matters for Regulators
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1.4 Professionalism as Part of Identity
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1.5 Consequences of Professionalism Lapses
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1.6 Reflective Quiz
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Section 2: Core Attributes of Professionalism
2.1 Honesty and Probity
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2.2 Accountability
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2.3 Respect and Dignity
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2.4 Clinical Competence
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2.5 Professional Boundaries
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2.6 Communication and Collaboration
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2.7 Reflection and Insight
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2.8 Resilience and Professional Identity
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2.9 Reflective Quiz
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Section 3: Regulatory Framework for Pharmacists in Australia
3.1 The Role of the PSI
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3.2 PSI Code of Conduct — Core Principles
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3.3 Defining Unprofessional Conduct
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3.4 Consequences of Professional Lapses
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3.5 Regulator Expectations in Remediation
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3.6 Shared Themes Across PSI Guidance
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3.7 Reflective Quiz
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Section 4: Common Lapses in Professionalism and Their Consequences
4.1 Dishonesty and Lack of Probity
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4.2 Poor Communication and Disrespect
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4.3 Boundary Violations
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4.4 Failure to Maintain Competence
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4.5 Conflicts of Interest
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4.6 Digital Misconduct
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4.7 Consequences of Professionalism Lapses
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4.8 Reflective Quiz
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Section 5: Reflection, Insight, and Remediation in Professionalism Cases
5.1 Reflection — Honest Self-Examination
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5.2 Insight — Recognising Seriousness and Impact
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5.3 Remediation — Corrective Action and Evidence
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5.4 Weak vs Strong Responses in PSI Cases
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5.5 Integration of Reflection, Insight, and Remediation
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5.6 Reflective Quiz
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Section 6: Weak vs Strong Demonstrations of Professionalism
6.1 Dispensing Error
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6.2 Confidentiality Breach
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6.3 Boundary Violation
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6.4 Commercial Pressure
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6.5 Poor Communication
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6.6 Key Lessons Across Cases
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6.7 Reflective Quiz
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Section 7: Case Studies — Professionalism Across Pharmacy Contexts in Ireland
7.1 Community Pharmacy — Dispensing Without Prescription
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7.2 Hospital Pharmacy — Documentation Lapse
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7.3 Digital Professionalism — Social Media Post
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7.4 Commercial Pressure — Supplement Promotion
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7.5 Confidentiality in Telepharmacy
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7.6 Lessons Across Case Studies
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7.7 Reflective Quiz
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Section 8: Professionalism in Communication, Documentation, and Digital Practice
8.1 Professional Communication
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8.2 Professional Documentation
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8.3 Digital Professionalism
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8.4 Integration Across Practice
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8.5 Reflective Quiz
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Section 9: Embedding Professionalism into Identity and Resilience
9.1 Professionalism as Identity
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9.2 Daily Habits that Reinforce Professionalism
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9.3 Reflection and Accountability as Routine Practice
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9.4 Building Resilience to Uphold Professionalism
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9.5 Mentorship and Role Modelling
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9.6 Sustaining Professionalism Across a Career
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9.7 Reflective Quiz
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Section 10: Conclusion & Key Takeaways
Conclusion & Key Takeaways
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Post-Course Assessment
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