{"id":31760,"date":"2026-07-25T00:04:19","date_gmt":"2026-07-25T00:04:19","guid":{"rendered":"https:\/\/healthcareethicscourses.com\/can\/?page_id=31760"},"modified":"2026-07-25T01:27:50","modified_gmt":"2026-07-25T01:27:50","slug":"how-to-respond-to-an-skcp-complaint","status":"publish","type":"page","link":"https:\/\/healthcareethicscourses.com\/can\/how-to-respond-to-an-skcp-complaint\/","title":{"rendered":"How to Respond to an SKCP Complaint"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"31760\" class=\"elementor elementor-31760\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-87957a1 e-flex e-con-boxed e-con e-parent\" data-id=\"87957a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86dbefc elementor-widget elementor-widget-html\" data-id=\"86dbefc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n<!-- ===== How to Respond to an SKCP Complaint | Elementor Custom HTML fragment ===== -->\r\n<!-- Body only. 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Support<\/a> <span>\/<\/span> <a href=\"https:\/\/healthcareethicscourses.com\/can\/knowledge-support\/psychologists\/saskatchewan\/\">Psychologists &mdash; Saskatchewan<\/a> <span>\/<\/span> How to Respond to an SKCP Complaint<\/nav>\r\n<p class=\"eyebrow\">Saskatchewan &middot; Saskatchewan College of Psychologists<\/p>\r\n<h1>How to Respond to an SKCP Complaint<\/h1>\r\n<div class=\"meta\"><b>10 min read<\/b><span>Last updated July 14, 2026<\/span><\/div>\r\n<p class=\"lede\">Saskatchewan separates the body that investigates a complaint from the body that judges it &mdash; and, unusually, tells you plainly that the investigating committee is not on your side. It acts for the complainant, as a representative of the public. Understanding that, and understanding the four ways your complaint can be resolved, is where a considered response begins.<\/p>\r\n<div class=\"callout\"><strong>Before you do anything:<\/strong> get legal advice and notify your liability insurer. The Professional Conduct Committee acts for the complainant, not for you &mdash; so do not treat your response as a casual letter. Do not alter your file notes, and do not contact the complainant, who is very often your own client.<\/div>\r\n<h2>Who regulates you, and under what law<\/h2>\r\n<p>Psychologists in Saskatchewan are regulated by the <strong>Saskatchewan College of Psychologists<\/strong> under <em>The Psychologists Act, 1997<\/em>, S.S. 1997, c P-36.01, together with the College&rsquo;s Regulatory Bylaws and the <strong>Canadian Code of Ethics for Psychologists<\/strong>.<\/p>\r\n<p>Two statutory concepts sit at the centre of every complaint, defined in sections 25 and 26 of the Act:<\/p>\r\n<ul>\r\n<li><strong>Professional misconduct<\/strong> &mdash; conduct that breaches the standards, bylaws or ethical guidelines of the profession;<\/li>\r\n<li><strong>Professional incompetence<\/strong> &mdash; a lack of the knowledge, skill or judgment, or a disregard for the welfare of clients, of a degree that shows unfitness to practise.<\/li>\r\n<\/ul>\r\n<p>The word &ldquo;member&rdquo; in the Act covers more than fully registered psychologists: it includes <strong>provisional and candidate registrants and psychological associates<\/strong>. If you are practising under a provisional licence and supervision, you are within the same complaints framework.<\/p>\r\n\r\n<h2>Two committees do two different jobs<\/h2>\r\n<p>Saskatchewan separates investigation from adjudication, and understanding which body you are dealing with matters at every stage.<\/p>\r\n<ul>\r\n<li>The <strong>Professional Conduct Committee (PCC)<\/strong> receives, considers and investigates every written complaint. It acts on behalf of the complainant &mdash; that is, the public &mdash; and expressly <strong>not<\/strong> on behalf of the psychologist.<\/li>\r\n<li>The <strong>Discipline Committee<\/strong> is a separate body that holds a formal hearing where a matter is referred to it.<\/li>\r\n<\/ul>\r\n<div class=\"callout\"><strong>Do not mistake the PCC for a neutral mediator.<\/strong> The College is explicit: the PCC acts for the complainant as a representative of the public, and does not act for you. That is precisely why you need your own advice from the outset. The PCC being fair is not the same as the PCC being on your side.<\/div>\r\n\r\n<h2>Before a complaint: the self-resolution expectation<\/h2>\r\n<p>Saskatchewan has an unusual feature worth knowing, particularly if you are the one with concerns about a colleague. The College expects psychologists who are troubled by another psychologist&rsquo;s conduct to <strong>raise it directly with that psychologist first<\/strong>, in a spirit of intellectual humility, before bringing a complaint &mdash; and it stresses that vigorous professional disagreement is not, by itself, a matter for the regulator.<\/p>\r\n<p>For a psychologist facing a client complaint, the counterpart point is that many concerns can be resolved directly and never become formal complaints at all. How you respond to an early expression of dissatisfaction can determine whether it escalates.<\/p>\r\n\r\n<h2>How a complaint proceeds<\/h2>\r\n<p>A complaint must be made in writing on the College&rsquo;s Complaint Reporting Form, signed and submitted. The PCC sends the complainant an acknowledgement, seeks any clarification, and &mdash; once it has the complainant&rsquo;s documentation &mdash; <strong>notifies you, the member, of the complaint<\/strong>. You will know the substance of what is alleged.<\/p>\r\n\r\n<h2>The four dispositions open to the PCC<\/h2>\r\n<p>After investigating, the PCC has four routes:<\/p>\r\n<ol>\r\n<li><strong>No further action or dismissal<\/strong> &mdash; where the behaviour is not professional misconduct or incompetence, or the complaint is frivolous or vexatious, or the College has no jurisdiction.<\/li>\r\n<li><strong>Alternative dispute resolution (ADR)<\/strong> &mdash; a resolved outcome with agreed interventions or remedial actions. <strong>ADRs are published on the College website<\/strong> under Regulatory Bylaw 5(4).<\/li>\r\n<li><strong>Referral to a formal hearing<\/strong> before the Discipline Committee.<\/li>\r\n<li><strong>Automatic referral<\/strong> &mdash; some complaints, by their very serious nature, go straight to the Discipline Committee.<\/li>\r\n<\/ol>\r\n\r\n<h2>Your first week<\/h2>\r\n<ol>\r\n<li><strong>Get legal advice and notify your liability insurer before you respond.<\/strong> The PCC is not neutral in your favour; do not treat your response as a casual letter.<\/li>\r\n<li><strong>Diarise every deadline<\/strong> and request an extension early if needed.<\/li>\r\n<li><strong>Preserve your records exactly as they stand<\/strong> &mdash; your file notes, test data, consent forms, correspondence. Never alter, supplement or &ldquo;complete&rdquo; a clinical record after a complaint arrives.<\/li>\r\n<li><strong>Do not contact the complainant<\/strong> &mdash; who is very often your own client or former client &mdash; to resolve it once the College is involved.<\/li>\r\n<\/ol>\r\n<section class=\"kt\"><h2>Key takeaways<\/h2><ul><li>Saskatchewan psychologists are regulated by the Saskatchewan College of Psychologists under The Psychologists Act, 1997, and the Canadian Code of Ethics for Psychologists.<\/li><li>The two statutory concepts are professional misconduct and professional incompetence (ss.25\\u201326). &ldquo;Member&rdquo; includes provisional and candidate registrants and psychological associates.<\/li><li>Two committees: the Professional Conduct Committee (PCC) investigates and acts for the complainant\/public \\u2014 NOT for you; the separate Discipline Committee holds hearings.<\/li><li>The College expects psychologists concerned about a colleague to raise it directly first; vigorous professional disagreement is not itself grounds for complaint.<\/li><li>The PCC has four dispositions: no action\/dismissal; alternative dispute resolution (published under Bylaw 5(4)); referral to a hearing; or automatic referral for very serious matters.<\/li><li>Get legal advice and notify your insurer before responding. Never alter a clinical record, and do not contact the complainant \\u2014 often your own client \\u2014 once the College is involved.<\/li><\/ul><\/section>\r\n<section class=\"courses\"><h2>Related courses<\/h2><p class=\"sub\">Practical, self-paced CPD courses that map onto the issues in this guide. These are educational courses. They are not accredited by the Saskatchewan College of Psychologists and are not a substitute for legal advice.<\/p><div class=\"cgrid\">\r\n<a class=\"ccard\" href=\"https:\/\/healthcareethicscourses.com\/can\/courses\/dealing-with-a-complaint-or-investigation-professionally\/\"><div class=\"ct\">Dealing With a Complaint or Investigation Professionally<\/div><p class=\"cd\">How to respond to a College complaint calmly, constructively and on the record.<\/p><span class=\"go\">View course &rarr;<\/span><\/a>\r\n<a class=\"ccard\" href=\"https:\/\/healthcareethicscourses.com\/can\/courses\/professional-boundaries-course\/\"><div class=\"ct\">Professional Boundaries Course<\/div><p class=\"cd\">Professional boundaries \\u2014 the most common and most serious source of psychology complaints.<\/p><span class=\"go\">View course &rarr;<\/span><\/a>\r\n<a class=\"ccard\" href=\"https:\/\/healthcareethicscourses.com\/can\/courses\/documentation-for-healthcare-professionals\/\"><div class=\"ct\">Documentation for Healthcare Professionals<\/div><p class=\"cd\">Clinical records, file notes and test data, and why they must never be altered after the fact.<\/p><span class=\"go\">View course &rarr;<\/span><\/a>\r\n<a class=\"ccard\" href=\"https:\/\/healthcareethicscourses.com\/can\/courses\/ethics-and-ethical-standards-for-psychologists\/\"><div class=\"ct\">Ethics and Ethical Standards for Psychologists<\/div><p class=\"cd\">The Canadian Code of Ethics and the standards that define misconduct.<\/p><span class=\"go\">View course &rarr;<\/span><\/a>\r\n<\/div><\/section>\r\n<section class=\"nextset\"><h2>Continue reading: Saskatchewan psychologists<\/h2>\r\n<a href=\"https:\/\/healthcareethicscourses.com\/can\/what-happens-during-an-skcp-investigation\">What happens during an SKCP investigation?<\/a>\r\n<a href=\"https:\/\/healthcareethicscourses.com\/can\/remediation-and-reflection-for-saskatchewan-psychologists\">Remediation and reflection for Saskatchewan psychologists<\/a>\r\n<\/section>\r\n<section class=\"faq\"><h2>Frequently asked questions<\/h2>\r\n<details><summary>Is the Professional Conduct Committee on my side?<\/summary><div class=\"ans\">No, and this is important. The College states plainly that the PCC acts on behalf of the complainant, who represents the public, and does not act on behalf of the psychologist. It investigates fairly, but it is not your representative or a neutral mediator. That is exactly why you should obtain your own legal advice before responding.<\/div><\/details>\r\n<details><summary>What is the difference between professional misconduct and professional incompetence?<\/summary><div class=\"ans\">They are the two statutory concepts under sections 25 and 26 of The Psychologists Act, 1997. Professional misconduct concerns conduct that breaches the profession&rsquo;s standards, bylaws or ethical guidelines. Professional incompetence concerns a lack of knowledge, skill or judgment, or disregard for client welfare, of a degree showing unfitness to practise. A single complaint can allege both.<\/div><\/details>\r\n<details><summary>Does the complaints process apply to me if I am provisionally licensed?<\/summary><div class=\"ans\">Yes. Under the Act, &ldquo;member&rdquo; includes provisional and candidate registrants and psychological associates, not only fully registered psychologists. If you are practising under a provisional licence and supervision, you are within the same complaints framework, and published Saskatchewan decisions have involved provisional licensees.<\/div><\/details>\r\n<details><summary>Will the complaint be made public?<\/summary><div class=\"ans\">It depends on the outcome. Where the PCC resolves a matter by alternative dispute resolution, the ADR is published on the College website under Regulatory Bylaw 5(4). Where a matter goes to the Discipline Committee and a finding is made, the order may be published and hearings are open to the public. A dismissal is not published in that way.<\/div><\/details>\r\n<details><summary>What are the possible outcomes at the investigation stage?<\/summary><div class=\"ans\">The PCC has four dispositions: no further action or dismissal; alternative dispute resolution with agreed interventions or remedial actions; referral to a formal hearing; or, for the most serious matters, automatic referral straight to the Discipline Committee. Which route is chosen depends on the seriousness of the conduct and the strength of the evidence.<\/div><\/details>\r\n<details><summary>Can I give the College my client&rsquo;s file?<\/summary><div class=\"ans\">Yes, disclosure of records to the College for its regulatory investigation is lawful, and cooperation is expected. What you must never do is alter, supplement or complete a clinical record after a complaint has arrived. Late additions are detectable, and they convert a question about your practice into a question about your honesty.<\/div><\/details>\r\n<\/section>\r\n<p class=\"disc\">This article is general information for psychologists registered with the Saskatchewan College of Psychologists and does not constitute legal advice. Regulatory processes and the law change, and every case turns on its own facts. If you are the subject of a complaint or investigation, obtain advice from a lawyer experienced in professional regulation, and notify your professional liability insurer, before you respond. Last updated July 14, 2026.<\/p>\r\n<\/article>\r\n\r\n<script type=\"application\/ld+json\">\r\n{\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@graph\": [\r\n    {\r\n      \"@type\": \"Article\",\r\n      \"headline\": \"How to Respond to an SKCP Complaint\",\r\n      \"description\": \"In Saskatchewan the committee that investigates is not on your side \\\\u2014 it acts for the complainant. 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Where the PCC resolves a matter by alternative dispute resolution, the ADR is published on the College website under Regulatory Bylaw 5(4). Where a matter goes to the Discipline Committee and a finding is made, the order may be published and hearings are open to the public. A dismissal is not published in that way.\"\r\n          }\r\n        },\r\n        {\r\n          \"@type\": \"Question\",\r\n          \"name\": \"What are the possible outcomes at the investigation stage?\",\r\n          \"acceptedAnswer\": {\r\n            \"@type\": \"Answer\",\r\n            \"text\": \"The PCC has four dispositions: no further action or dismissal; alternative dispute resolution with agreed interventions or remedial actions; referral to a formal hearing; or, for the most serious matters, automatic referral straight to the Discipline Committee. Which route is chosen depends on the seriousness of the conduct and the strength of the evidence.\"\r\n          }\r\n        },\r\n        {\r\n          \"@type\": \"Question\",\r\n          \"name\": \"Can I give the College my client\u2019s file?\",\r\n          \"acceptedAnswer\": {\r\n            \"@type\": \"Answer\",\r\n            \"text\": \"Yes, disclosure of records to the College for its regulatory investigation is lawful, and cooperation is expected. What you must never do is alter, supplement or complete a clinical record after a complaint has arrived. 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