{"id":31596,"date":"2026-07-24T23:15:29","date_gmt":"2026-07-24T23:15:29","guid":{"rendered":"https:\/\/healthcareethicscourses.com\/can\/?page_id=31596"},"modified":"2026-07-25T01:04:42","modified_gmt":"2026-07-25T01:04:42","slug":"remediation-and-reflection-for-ontario-pharmacists","status":"publish","type":"page","link":"https:\/\/healthcareethicscourses.com\/can\/remediation-and-reflection-for-ontario-pharmacists\/","title":{"rendered":"Remediation and reflection for Ontario pharmacists"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"31596\" class=\"elementor elementor-31596\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8fb5d2d e-flex e-con-boxed e-con e-parent\" data-id=\"8fb5d2d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2eb05e elementor-widget elementor-widget-html\" data-id=\"a2eb05e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n<!-- Remediation and reflection for Ontario pharmacists | Elementor Custom HTML fragment -->\r\n<!-- Body only. 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Support<\/a><span>\/<\/span><a href=\"\/can\/knowledge-support\/\">Pharmacists &mdash; Ontario<\/a><span>\/<\/span>Remediation and reflection\r\n  <\/nav>\r\n\r\n  <p class=\"eyebrow\">Ontario &middot; Ontario College of Pharmacists<\/p>\r\n  <h1>Remediation and reflection for Ontario pharmacists<\/h1>\r\n  <div class=\"meta\"><b>9 min read<\/b><span>Last updated July 14, 2026<\/span><\/div>\r\n\r\n  <p class=\"lede\">The ICRC screens for <strong>risk<\/strong>: given what happened, do you still present one? Documented insight and remediation is the strongest answer you can give &mdash; and, done in time, it can keep the outcome off your public profile.<\/p>\r\n\r\n  <div class=\"callout\">\r\n    <p><b>Do this first:<\/b> Do not wait to be ordered. Work completed <em>before<\/em> the ICRC decides is voluntary evidence of insight; the same work after a SCERP is compliance, and the SCERP is on your public profile. Start early, document it, and submit it with your response.<\/p>\r\n  <\/div>\r\n\r\n  <h2>What the ICRC is actually deciding<\/h2>\r\n  <p>The question in front of a panel of the ICRC is forward-looking. It is a screening committee protecting the public, not a court punishing the past, and its dispositions track risk directly: where it finds <strong>no or minimal risk<\/strong> it takes no action or gives written advice &mdash; and neither of those is noted on the public register. Where it is not satisfied, it reaches for a caution, a SCERP or an undertaking, and those are public. So everything you put before the panel should answer one question: is the risk still there?<\/p>\r\n  <p>That is why remediation matters, and why timing decides how much it is worth. Reflect, take relevant CPD and change your practice <em>before<\/em> the decision, and you give the panel a reason to keep the matter off your record. Do nothing, and you leave the panel only its public instruments.<\/p>\r\n  <h2>Voluntary remediation versus an order<\/h2>\r\n  <p>The distinction is worth being blunt about. Work you do voluntarily, before the decision, is evidence of <strong>insight<\/strong>: you saw the problem and acted. Work you do because the ICRC ordered a <strong>SCERP<\/strong> is evidence of nothing but compliance &mdash; and the SCERP is posted on your profile on the Public Register, where any patient or employer can find it. The first can change the outcome. The second is the outcome.<\/p>\r\n  <h2>Dispensing errors are usually system errors<\/h2>\r\n  <p>Pharmacy has a particular advantage here, if you use it. A large share of pharmacist matters are <strong>dispensing errors<\/strong> &mdash; the wrong drug, the wrong strength, a missed interaction, a look-alike or sound-alike mix-up &mdash; and these are rarely a simple failure of individual care. They are usually system failures: workflow, workload, an interruption at the point of check, an override that had become routine. A remediation plan that <strong>redesigns the system<\/strong> &mdash; an independent double-check, a hard-stop on high-alert drugs, a change to how interruptions are handled &mdash; is far more persuasive to a panel than a promise to be more careful, because it addresses the risk rather than the incident.<\/p>\r\n  <h2>What genuine insight looks like<\/h2>\r\n  <p>Insight is the most misused word in this process. It is not an apology for the inconvenience of the complaint, and it is not a defence with &ldquo;regret&rdquo; bolted on. Insight means stating plainly what went wrong, why it mattered <strong>to the patient<\/strong>, what in your practice or your system allowed it to happen, and what is now different.<\/p>\r\n  <p>Panels read a great many of these and are unmoved by the familiar shape: concede the smallest point, blame the volume or a colleague, promise more care. That reads as an absence of insight &mdash; and an absence of insight is itself a risk factor, because a pharmacist who has not understood the failure cannot be relied on to prevent the next one.<\/p>\r\n  <h2>Building a record the panel can credit<\/h2>\r\n  <p>A remediation record that carries weight usually has four parts:<\/p>\r\n  <ul>\r\n      <li><strong>A written reflection<\/strong> &mdash; structured, specific to this incident, honest about the standard you fell short of.<\/li>\r\n      <li><strong>Targeted CPD<\/strong> &mdash; education that maps onto the actual concern, whether dispensing safety, documentation, ethics or communication.<\/li>\r\n      <li><strong>Evidence of changed practice<\/strong> &mdash; a new check step, a workflow change, a policy you introduced, an audit of your own dispensing.<\/li>\r\n      <li><strong>A forward plan<\/strong> &mdash; what you will keep doing, and how you would recognise the same risk if it reappeared.<\/li>\r\n  <\/ul>\r\n  <p>The through-line is specificity. A panel can tell education chosen because it answers this concern from education chosen because it was available.<\/p>\r\n  <h2>Cautions, SCERPs and discipline<\/h2>\r\n  <p>If the ICRC acts, the common remedial outcomes are an <strong>oral caution<\/strong>, a <strong>SCERP<\/strong> and an <strong>undertaking<\/strong> to restrict practice &mdash; corrective in intent, but public and requiring actual completion; non-compliance is a fresh matter. Where a case is referred and resolves at Discipline, it often does so on consent, through an Agreed Statement of Facts and a Joint Submission on Penalty; a finding there is published on the register on an indefinite basis. At every one of these stages, documented insight and remediation is relevant, and counsel will put it forward.<\/p>\r\n  <h2>Where courses fit &mdash; honestly<\/h2>\r\n  <p>Structured CPD does one thing well: it turns &ldquo;I understand what went wrong&rdquo; into something a panel can read &mdash; a dated certificate and a written reflection produced through a defined framework, rather than a few paragraphs written under pressure the week your response is due. <a href=\"https:\/\/healthcareethicscourses.com\/can\/courses\/reflection-for-fitness-to-practise\/\">Reflection<\/a>, <a href=\"https:\/\/healthcareethicscourses.com\/can\/courses\/insight-for-fitness-to-practise\/\">insight<\/a> and <a href=\"https:\/\/healthcareethicscourses.com\/can\/courses\/remediation-for-fitness-to-practise\/\">remediation<\/a> courses give you that record.<\/p>\r\n  <p>What they do not do is resolve your case. No course &mdash; ours or anyone else&rsquo;s &mdash; guarantees an outcome, substitutes for legal advice, or persuades a panel on its own. It is one component of a response built with your liability insurer&rsquo;s support and a lawyer who defends OCP matters, grounded in the record, and filed on time. Treat it as evidence, not as a defence.<\/p>\r\n  <p>If you are earlier in the process, read <a href=\"https:\/\/healthcareethicscourses.com\/can\/knowledge-support\/pharmacists\/ontario\/complaints\/\">how to respond to an OCP complaint<\/a> and <a href=\"https:\/\/healthcareethicscourses.com\/can\/knowledge-support\/pharmacists\/ontario\/investigation\/\">what happens during an OCP investigation<\/a>.<\/p>\r\n\r\n  <section class=\"kt\">\r\n    <h2>Key takeaways<\/h2>\r\n    <ul>\r\n      <li>The ICRC weighs risk: no or minimal risk means no action or written advice, neither of which is on the register.<\/li>\r\n      <li>Voluntary remediation before a decision is evidence of insight; a SCERP after one is simply compliance.<\/li>\r\n      <li>SCERPs and oral cautions are posted on your Public Register profile; a system-based fix reads better than a personal apology.<\/li>\r\n      <li>Insight means naming what went wrong and why it mattered to the patient &mdash; not apologising for the complaint.<\/li>\r\n      <li>Dispensing errors are often system failures; remediation that fixes the workflow is more persuasive than a promise of care.<\/li>\r\n      <li>A course certificate is evidence of effort. It never guarantees an outcome and never replaces legal advice.<\/li>\r\n    <\/ul>\r\n  <\/section>\r\n\r\n  <section class=\"courses\">\r\n    <h2>Related courses<\/h2>\r\n    <p class=\"sub\">Courses that produce a dated certificate and a written record you can submit to the College:<\/p>\r\n    <div class=\"cgrid\">\r\n      <a class=\"ccard\" href=\"https:\/\/healthcareethicscourses.com\/can\/courses\/remediation-for-fitness-to-practise\/\"><b>Remediation for Fitness to Practise<\/b><span>Building the corrective record a panel of the ICRC can actually credit.<\/span><\/a>\r\n      <a class=\"ccard\" href=\"https:\/\/healthcareethicscourses.com\/can\/courses\/reflection-for-fitness-to-practise\/\"><b>Reflection for Fitness to Practise<\/b><span>Structured written reflection you can submit with your response.<\/span><\/a>\r\n      <a class=\"ccard\" href=\"https:\/\/healthcareethicscourses.com\/can\/courses\/insight-for-fitness-to-practise\/\"><b>Insight for Fitness to Practise<\/b><span>Evidencing that you understand what went wrong and why it mattered.<\/span><\/a>\r\n      <a class=\"ccard\" href=\"https:\/\/healthcareethicscourses.com\/can\/courses\/ensuring-no-repeat-of-misconduct-or-mistake-in-future-practice\/\"><b>Ensuring No Repeat of Misconduct or Mistake in Future Practice<\/b><span>Showing the change is permanent, not a promise made under pressure.<\/span><\/a>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <section class=\"nextset\">\r\n    <h2>Continue reading<\/h2>\r\n    <div class=\"ngrid\">\r\n      <a class=\"ncard\" href=\"https:\/\/healthcareethicscourses.com\/can\/how-to-respond-to-an-ocp-complaint\">How to respond to an OCP complaint<\/a>\r\n      <a class=\"ncard\" href=\"https:\/\/healthcareethicscourses.com\/can\/what-happens-during-an-ocp-investigation\">What happens during an OCP investigation?<\/a>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <section class=\"faq\">\r\n    <h2>Frequently asked questions<\/h2>\r\n      <details>\r\n        <summary>Should I start remediation before the ICRC decides?<\/summary>\r\n        <div class=\"ans\">Yes, where a concern has merit. Work completed voluntarily before a decision is evidence of insight and can persuade the panel to take no action or keep the matter off the register. The same work after a SCERP is merely compliance with a public order.<\/div>\r\n      <\/details>\r\n      <details>\r\n        <summary>What is a SCERP?<\/summary>\r\n        <div class=\"ans\">A Specified Continuing Education or Remediation Programme &mdash; an ICRC order requiring you to complete specified education or remediation. It is published on your profile on the Public Register, as are oral cautions and referrals to discipline.<\/div>\r\n      <\/details>\r\n      <details>\r\n        <summary>How should I remediate a dispensing error?<\/summary>\r\n        <div class=\"ans\">Treat it as a system problem, not just a personal one. A plan that redesigns the workflow &mdash; an independent double-check, a hard-stop on high-alert drugs, a change to how interruptions are managed &mdash; is more persuasive than a promise to be more careful.<\/div>\r\n      <\/details>\r\n      <details>\r\n        <summary>What does the ICRC mean by insight?<\/summary>\r\n        <div class=\"ans\">Being able to state plainly what went wrong, why it mattered to the patient, what in your practice or system allowed it, and what is now different. A defensive statement that blames volume or a colleague reads as an absence of insight.<\/div>\r\n      <\/details>\r\n      <details>\r\n        <summary>Will completing a course make the complaint go away?<\/summary>\r\n        <div class=\"ans\">No. A course produces evidence &mdash; a dated certificate and a structured reflection &mdash; that a panel can weigh. It does not resolve a College matter, guarantee any outcome, or replace advice from your liability insurer or a regulatory lawyer.<\/div>\r\n      <\/details>\r\n      <details>\r\n        <summary>Does remediation still matter once a matter reaches Discipline?<\/summary>\r\n        <div class=\"ans\">Yes. Discipline often resolves on consent through an Agreed Statement of Facts and a Joint Submission on Penalty, and evidence of insight and remediation is relevant to the penalty and is routinely put before the panel by counsel.<\/div>\r\n      <\/details>\r\n  <\/section>\r\n\r\n  <p class=\"disc\">This guide describes the process of the Ontario College of Pharmacists. It is general information about how the regulator works and is <strong>not legal advice<\/strong>. Every case turns on its own facts. Before you respond to the College, notify your professional liability insurer (professional liability insurance is a registration requirement for Ontario pharmacists) and consider a lawyer experienced in RHPA regulatory matters and OCP defence. Completing a course does not resolve a College matter and does not guarantee any outcome. Last updated July 14, 2026.<\/p>\r\n\r\n<\/article>\r\n\r\n<script type=\"application\/ld+json\">\r\n{\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@graph\": [\r\n    {\r\n      \"@type\": \"Article\",\r\n      \"headline\": \"Remediation and reflection for Ontario pharmacists\",\r\n      \"description\": \"Remediation and reflection for Ontario pharmacists: what the ICRC credits, how a SCERP works, and how to evidence insight before the College decides.\",\r\n      \"inLanguage\": \"en-CA\",\r\n      \"datePublished\": \"2026-07-14\",\r\n      \"dateModified\": \"2026-07-14\",\r\n      \"author\": {\r\n        \"@type\": \"Person\",\r\n        \"name\": \"Dr Shehzad Iqbal\",\r\n        \"jobTitle\": \"MRCS, MRCGP, PG Cert Healthcare Law & Ethics (University of Dundee)\"\r\n      },\r\n      \"publisher\": {\r\n        \"@type\": \"Organization\",\r\n        \"name\": \"Healthcare Ethics Courses\",\r\n        \"url\": \"https:\/\/healthcareethicscourses.com\/can\/\"\r\n      },\r\n      \"mainEntityOfPage\": {\r\n        \"@type\": \"WebPage\",\r\n        \"@id\": \"https:\/\/healthcareethicscourses.com\/can\/knowledge-support\/pharmacists\/ontario\/remediation\/\"\r\n      },\r\n      \"url\": \"https:\/\/healthcareethicscourses.com\/can\/knowledge-support\/pharmacists\/ontario\/remediation\/\",\r\n      \"about\": \"Ontario College of Pharmacists\"\r\n    },\r\n    {\r\n      \"@type\": \"BreadcrumbList\",\r\n      \"itemListElement\": [\r\n        {\r\n          \"@type\": \"ListItem\",\r\n          \"position\": 1,\r\n          \"name\": \"Knowledge & Support\",\r\n          \"item\": \"https:\/\/healthcareethicscourses.com\/can\/knowledge-support\/\"\r\n        },\r\n        {\r\n          \"@type\": \"ListItem\",\r\n          \"position\": 2,\r\n          \"name\": \"Pharmacists \u2014 Ontario\",\r\n          \"item\": \"https:\/\/healthcareethicscourses.com\/can\/knowledge-support\/pharmacists\/ontario\/\"\r\n        },\r\n        {\r\n          \"@type\": \"ListItem\",\r\n          \"position\": 3,\r\n          \"name\": \"Remediation and reflection for Ontario pharmacists\",\r\n          \"item\": \"https:\/\/healthcareethicscourses.com\/can\/knowledge-support\/pharmacists\/ontario\/remediation\/\"\r\n        }\r\n      ]\r\n    },\r\n    {\r\n      \"@type\": \"FAQPage\",\r\n      \"mainEntity\": [\r\n        {\r\n          \"@type\": \"Question\",\r\n          \"name\": \"Should I start remediation before the ICRC decides?\",\r\n          \"acceptedAnswer\": {\r\n            \"@type\": \"Answer\",\r\n            \"text\": \"Yes, where a concern has merit. 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