Course Content
Course Objectives
Course Objectives
You don't currently have access to this content
Section 1: Overview and Relevance to Canadian Healthcare Practice
1.1 Why Trust Is Foundational in Canadian Healthcare
You don't currently have access to this content
1.2 The Canadian Healthcare Context: Rising Complexity, Higher Expectations
You don't currently have access to this content
1.3 How Trust Is Built in Clinical Relationships
You don't currently have access to this content
1.4 How Trust Breaks Down in Canadian Healthcare Settings
You don't currently have access to this content
1.5 The Impact of Trust on Patients, Practitioners, and Systems
You don't currently have access to this content
1.6 Why This Course Is Essential for Healthcare Professionals in Canada
You don't currently have access to this content
1.7 Reflective Quiz
You don't currently have access to this content
Section 2: Core Concepts and Definitions
2.1 What Is Trust in Healthcare?
You don't currently have access to this content
2.2 What Does It Mean to Rebuild Trust?
You don't currently have access to this content
2.3 The Therapeutic Relationship: The Primary Context for Trust
You don't currently have access to this content
2.4 Professionalism and Trust in Canadian Regulatory Standards
You don't currently have access to this content
2.5 Insight: The Cornerstone of Rebuilding Trust
You don't currently have access to this content
2.6 Accountability and Transparency in Trust Rebuilding
You don't currently have access to this content
2.7 Apology, Disclosure, and Professional Integrity
You don't currently have access to this content
2.8 Cultural Safety and Trust With Diverse Communities
You don't currently have access to this content
2.9 Psychological Safety in Clinical Teams and Regulatory Interactions
You don't currently have access to this content
2.10 Remediation and Behavioural Change as Evidence of Trustworthiness
You don't currently have access to this content
2.11 Reflective Quiz
You don't currently have access to this content
Section 3: Regulatory Expectations in Canada
3.1 Trust as a Regulatory Concept: A Core Element of Fitness to Practise
You don't currently have access to this content
3.2 Professionalism Standards Related to Trust
You don't currently have access to this content
3.3 Expectations for Communication and Transparency
You don't currently have access to this content
3.4 Documentation Requirements That Support Trust
You don't currently have access to this content
3.5 Insight and Remediation: Key Indicators of Regulatory Trust
You don't currently have access to this content
3.6 Cultural Safety Requirements and Indigenous Health Trust
You don't currently have access to this content
3.7 Responding to Complaints: Regulatory Expectations for Trust Building
You don't currently have access to this content
3.8 Expectations for Boundary Clarity and Patient Dignity
You don't currently have access to this content
3.9 Expectations for Collaboration and Respect Within Healthcare Teams
You don't currently have access to this content
3.10 Demonstrating Trustworthiness During Regulatory Scrutiny
You don't currently have access to this content
3.11 Reflective Quiz
You don't currently have access to this content
Section 4: Ethical and Professional Challenges in Rebuilding Trust
4.1 Managing Patient Emotions After a Trust-Breaking Incident
You don't currently have access to this content
4.2 Navigating One’s Own Emotional Responses
You don't currently have access to this content
4.3 Communication Breakdown as a Root Cause of Distrust
You don't currently have access to this content
4.4 Barriers to Transparency and Apology
You don't currently have access to this content
4.5 Cultural Safety Challenges When Rebuilding Trust
You don't currently have access to this content
4.6 Power Imbalance and Its Role in Trust Breakdown
You don't currently have access to this content
4.7 Ambiguity Around Responsibility in Adverse Events
You don't currently have access to this content
4.8 Fear and Distrust in Regulatory Processes
You don't currently have access to this content
4.9 Sustaining Trust After It Has Been Rebuilt
You don't currently have access to this content
4.10 Ethical Complexity of Apology, Admission, and Professional Identity
You don't currently have access to this content
4.11 Reflective Quiz
You don't currently have access to this content
Section 5: Case Studies in the Canadian Context
5.1 Case Study 1: Communication Breakdown Leading to Loss of Patient Trust (Family Practice – Ontario)
You don't currently have access to this content
5.2 Case Study 2: Cultural Safety Breakdown With an Indigenous Patient (Emergency Department – BC)
You don't currently have access to this content
5.3 Case Study 3: Boundary Misunderstanding Leading to Regulator Concern (Nursing – Alberta)
You don't currently have access to this content
5.4 Case Study 4: Missed Follow-Up and Documentation Gaps Leading to Loss of Trust (Pharmacy – Ontario)
You don't currently have access to this content
5.5 Case Study 5: Defensive Response During a Regulatory Complaint (Dentistry – Québec)
You don't currently have access to this content
5.6 Reflective Quiz
You don't currently have access to this content
Section 6: Insight, Reflection, and Professional Growth
6.1 Understanding Insight as a Core Component of Trust Rebuilding
You don't currently have access to this content
6.2 Developing High-Quality Reflective Practice
You don't currently have access to this content
6.3 Recognising Cognitive and Emotional Biases
You don't currently have access to this content