Professionalism and Professional Standards for Pharmacists
Course Description
Professionalism and Professional Standards for Pharmacists in Canada is a practical CPD course designed for pharmacists who want to strengthen their professional conduct, accountability, and integrity. Covering the National Association of Pharmacy Regulatory Authorities (NAPRA) Model Standards of Practice and the expectations of provincial/territorial pharmacy regulators, this course explores communication, boundaries, cultural sensitivity, digital professionalism, and the pharmacist’s role in promoting safe, patient-centred care.
It is particularly valuable for pharmacists facing a College investigation, disciplinary process, or fitness to practise review. Participants will gain strategies for reflection, insight, and remediation, enabling them to rebuild trust, meet regulatory requirements, and demonstrate professionalism in Canadian pharmacy practice.
Course Content
Course Objectives
Course Objectives
You don't currently have access to this content
Section 1: Introduction
1.1 The Meaning of Professionalism in Canadian Pharmacy Practice
You don't currently have access to this content
1.2 Why Professionalism Matters for Patient Safety, Trust, and Public Confidence
You don't currently have access to this content
1.3 Oversight of Professional Standards by NAPRA and Provincial/Territorial Pharmacy Regulators
You don't currently have access to this content
1.4 Reflective Quiz
You don't currently have access to this content
Section 2: Core Attributes of Professionalism
2.1 Integrity and Honesty in Pharmacy Practice
You don't currently have access to this content
2.2 Respect, Compassion, and Treating Patients with Dignity
You don't currently have access to this content
2.3 Accountability to Patients, Colleagues, Regulators, and Society
You don't currently have access to this content
2.4 Altruism and Service: Prioritising Patient Welfare in Pharmacy
You don't currently have access to this content
2.5 Professional Appearance, Communication, and Conduct in All Settings
You don't currently have access to this content
2.6 Reflective Quiz
You don't currently have access to this content
Section 3: Professional Standards in Canadian Pharmacy Practice
3.1 Expectations for Clear and Respectful Communication with Patients and Prescribers
You don't currently have access to this content
3.2 Fitness to Practise, Complaints, and Mandatory Reporting
You don't currently have access to this content
3.3 Confidentiality and Appropriate Use of Patient Health Information
You don't currently have access to this content
3.4 Digital Professionalism: Responsible Use of Records, Technology, and Social Media
You don't currently have access to this content
3.5 Professionalism Beyond Dispensing: Leadership, Teaching, and Public Health Advocacy
You don't currently have access to this content
3.6 Reflective Quiz
You don't currently have access to this content
Section 4: Professional Boundaries and Relationships
4.1 Understanding the Pharmacist–Patient Power Imbalance
You don't currently have access to this content
4.2 Avoiding Dual Relationships: Financial, Social, or Sexual
You don't currently have access to this content
4.3 Maintaining Professional Relationships with Colleagues and Teams
You don't currently have access to this content
4.4 Boundaries in Digital Interactions and Virtual Pharmacy Services
You don't currently have access to this content
4.5 Cultural Sensitivity and Professionalism in a Diverse Canadian Healthcare System
You don't currently have access to this content
4.6 Reflective Quiz
You don't currently have access to this content
Section 5: Breaches of Professional Standards
5.1 Common Breaches in Pharmacy Practice
You don't currently have access to this content
5.2 How Concerns Are Reported and Investigated by Pharmacy Regulators
You don't currently have access to this content
5.3 Possible Outcomes of Investigations
You don't currently have access to this content
5.4 Wider Impacts of Unprofessional Behaviour
You don't currently have access to this content
5.5 Reflective Quiz
You don't currently have access to this content
Section 6: Reflection, Insight, and Remediation
6.1 Self-Awareness as the Foundation of Professionalism
You don't currently have access to this content
6.2 Reflective Practice as Required by Pharmacy Regulators
You don't currently have access to this content
6.3 Demonstrating Insight When Standards Are Questioned
You don't currently have access to this content
6.4 Remediation Options: CPD, Supervision, Mentorship, Counselling, or Practice Changes
You don't currently have access to this content
6.5 Rebuilding Trust Through Accountability and Growth
You don't currently have access to this content
6.6 Reflective Quiz
You don't currently have access to this content
Section 7: Conclusion and Key Takeaways
Conclusion & Key Takeaways
You don't currently have access to this content
Post-Course Assessment
You don't currently have access to this content