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Course Content

Course Objectives
Course Objectives
Section 1: Overview and Relevance to Canadian Healthcare Practice
1.2 The Canadian Regulatory Context: Teamwork as a Professional Duty
1.3 The Science of Patient Safety: Why Teams Matter
1.4 How Teamwork Breaks Down in Canadian Healthcare Settings
1.6 Why This Course Is Essential for Canadian Healthcare Professionals
1.7 Reflective Quiz
Section 2: Core Concepts and Definitions
2.1 What Is Teamwork in Healthcare?
2.2 What Is Collaboration?
2.3 Interprofessional Practice
2.4 Role Clarity and Scope of Practice
2.5 Communication in Team-Based Care
2.6 Psychological Safety
2.7 Human Factors in Teamwork and Collaboration
2.8 Handover and Transition of Care
2.9 Escalation and Speaking Up
2.10 Conflict in Healthcare Teams
2.11 Reflective Quiz
Section 3: Regulatory Expectations in Canada
3.1 Teamwork and Collaboration as Core Professional Competencies
3.2 Professional Communication Requirements Across Canadian Regulators
3.3 Role Clarity and Scope of Practice: Regulatory Requirements
3.4 Expectations for Safe Handover and Transitions of Care
3.5 Speaking Up and Escalation Expectations
3.6 Cultural Safety and Collaboration Requirements
3.7 Documentation Standards Related to Team Communication
3.8 Teamwork and Human Factors: Regulatory Considerations
3.9 Expectations for Conflict Management and Professional Behaviour
3.10 Responding to Teamwork-Related Complaints or Investigations
3.11 Reflective Quiz
Section 4: Ethical and Professional Challenges in Teamwork and Collaboration
4.1 Navigating Hierarchy While Ensuring Safe Escalation
4.2 Managing Communication Breakdowns in High-Pressure Settings
4.3 Conflicting Clinical Opinions and Shared Decision-Making
4.4 Role Confusion and Scope Overlap
4.5 Cultural Safety and Interprofessional Respect
4.6 Conflict Arising From Differing Communication Styles
4.8 Emotional Labour and its Impact on Team Dynamics
4.9 Team-Based Safety Risks in Virtual, Remote, and Hybrid Care
4.10 Managing Conflict and Maintaining Professionalism Under Pressure
4.11 Reflective Quiz
Section 5: Case Studies in the Canadian Context
5.6 Reflective Quiz
Section 6: Insight, Reflection, and Professional Growth
6.1 Understanding Insight as a Foundation of Safe Teamwork
6.2 Developing Reflective Practice to Strengthen Team Collaboration
6.3 Recognising Interpersonal Blind Spots and Biases
6.4 Emotional Intelligence in Team-Based Practice
6.5 Learning From Teamwork-Related Errors and Near Misses
6.6 Strengthening Cultural Safety Within Team Interactions
6.7 Feedback as a Tool for Growth in Collaborative Practice
6.9 Integrating Team-Based CPD Into Professional Growth
6.10 Sustaining Long-Term Growth in Teamwork and Collaboration
6.11 Reflective Quiz
Section 7: Remediation, Improvement, and Preventing Recurrence
7.2 Conducting a Root Cause Analysis (RCA) for Teamwork Failures
7.3 Developing a Targeted, High-Quality Remediation Plan
7.5 Enhancing Team-Based Cultural Safety and Equity
7.7 Addressing Human Factors That Undermine Teamwork
7.8 Enhancing Conflict Resolution Skills
7.9 Implementing System-Level Changes to Support Safe Teamwork
7.11 Reflective Quiz
Section 8: Applying Principles to Daily Practice
8.1 Starting Each Shift With Team Situational Awareness
8.2 Using Structured Communication Tools Consistently
8.3 Ensuring Role Clarity Every Day
8.4 Building Psychological Safety Through Everyday Actions
8.5 Practising Cultural Humility in Team Interactions
8.6 Improving Handover and Transition-of-Care Practices
8.7 Responding Professionally to Conflict and Tension
8.8 Minimising Human Factors Risks in Daily Teamwork
8.9 Strengthening Team-Based Clinical Decision-Making
8.10 Embedding Continuous Improvement Into Team Routine
8.11 Reflective Quiz
Section 9: Conclusion and Key Takeaways
Conclusion and Key Takeaways
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