Professional Ethics Cours
Course Description
Professional Ethics for Healthcare Professionals in Canada is a comprehensive course designed for doctors, nurses, midwives, pharmacists, dentists, and allied health professionals who want to strengthen their ethical awareness, professionalism, and accountability in practice.
The course draws on ethical guidance from the Canadian Nurses Association (CNA), the Canadian Medical Association (CMA) Code of Ethics and Professionalism, the National Association of Pharmacy Regulatory Authorities (NAPRA) Standards, the Royal College of Dental Surgeons of Ontario (RCDSO), and provincial Colleges of Physicians and Surgeons.
It explores key areas of professional ethics including integrity, probity, accountability, respect, boundaries, confidentiality, conflicts of interest, and the duty of candour. Case studies, reflective tools, and remediation strategies help professionals apply ethical principles in patient care, collegial relationships, and organisational contexts. The course is particularly valuable for remediation, or professionals undergoing College investigations or fitness to practise processes.
Course Content
Course Objectives
Course Objectives
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Section 1: Overview and Relevance to Canadian Healthcare Practice
1.1 Why Confidentiality Is Foundational in Canadian Healthcare
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1.2 The Canadian Regulatory Context
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1.3 How Confidentiality Breakdowns Occur in Real Practice
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1.4 Impact of Confidentiality Practices on Patients, Practitioners, and Systems
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1.5 Why This Course Is Essential for Canadian Practitioners
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1.6 Reflective Quiz
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Section 2: Core Concepts and Definitions
2.1 What Is Confidentiality in Healthcare?
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2.2 Personal Health Information (PHI): What Does It Include?
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2.3 Privacy Legislation in Canada
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2.4 Need-to-Know Principle
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2.5 Confidentiality vs. Privacy: Understanding the Difference
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2.6 Confidentiality in Interprofessional and Team-Based Care
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2.7 Digital and Virtual Care Confidentiality Considerations
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2.8 Cultural Safety and Confidentiality
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2.9 Consent for Disclosure of Information
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2.10 What Is a Confidentiality Breach?
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2.11 Reflective Quiz
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Section 3: Regulatory Expectations in Canada
3.1 The Role of Regulatory Colleges in Protecting Confidentiality
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3.2 Professional Standards Across Canadian Regulators
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3.3 Legal Obligations Under Privacy Legislation
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3.4 Regulatory Expectations for Handling PHI in Clinical Practice
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3.5 Need-to-Know Information Sharing in Team-Based Care
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3.6 Digital Security Requirements and Virtual Care Standards
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3.7 Documentation Expectations Related to Confidentiality
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3.8 Cultural Safety Expectations in Confidentiality
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3.9 Handling Third-Party Requests for Information
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3.10 Responding to Confidentiality Breaches: Regulatory Expectations
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3.11 Reflective Quiz
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Section 4: Ethical and Professional Challenges in Confidentiality
4.1 Balancing Patient Privacy With Safe, Coordinated Care
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4.2 Confidentiality Challenges in Shared and High-Pressure Clinical Environments
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4.3 Rushed Communication and the Risk of Accidental Disclosure
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4.4 Boundary Challenges and Overfamiliarity With Patients
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4.5 Confidentiality and Cultural Safety: Avoiding Harmful Assumptions
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4.6 Ethical Tensions in Virtual Care and Electronic Communication
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4.7 Managing Requests From Family Members, Employers, or Third Parties
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4.8 Confidentiality When Caring for Minors or Adolescents
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4.9 Ethical Challenges in Documentation of Sensitive Information
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4.10 Responding to Confidentiality Breaches With Integrity
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4.11 Reflective Quiz
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Section 5: Case Studies in the Canadian Context
5.1 Case Study 1: Privacy Breach in a Busy Emergency Department (Ontario – PHIPA Context)
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5.2 Case Study 2: Accidental Disclosure Through Email (Alberta – HIA Context)
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5.3 Case Study 3: Confidentiality and Cultural Safety Misalignment (British Columbia – Indigenous Patient)
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5.4 Case Study 4: Family Request for Information Without Consent (Ontario)
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5.5 Case Study 5: Breach Through Casual Conversation in a Small Community (Saskatchewan)
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5.6 Reflective Quiz
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Section 6: Insight, Reflection, and Professional Growth
6.1 Understanding Insight as a Core Component of Confidentiality Practice
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6.2 Developing High-Quality Reflective Practice
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6.3 Recognising Human Factors That Influence Confidentiality
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6.4 Strengthening Emotional Regulation During Confidentiality Challenges
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6.5 Using Feedback Constructively to Improve Confidentiality Practice
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6.6 Practising Cultural Humility and Cultural Safety in Confidentiality
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6.7 Growing Through Mistakes: Learning From Confidentiality Breaches
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6.8 Building Stronger Documentation Habits Through Reflective Practice
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6.9 Integrating Supervision, Mentorship, and Peer Support
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6.10 Sustaining Long-Term Growth in Confidentiality Practice
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6.11 Reflective Quiz
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Section 7: Remediation, Improvement, and Preventing Recurrence
7.1 Understanding the Purpose of Remediation in Confidentiality Practice
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7.3 Designing a Targeted Remediation Plan
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7.4 Strengthening Communication to Prevent Future Confidentiality Breaches
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7.5 Enhancing Documentation to Support Confidentiality
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7.6 Strengthening Digital and Virtual Care Privacy Practices
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7.7 Reinforcing Professional Boundaries to Prevent Confidentiality Drift
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7.8 Implementing System-Level Changes for Confidentiality Safety
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7.9 Monitoring Improvement and Evaluating Progress Over Time
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7.10 Demonstrating Remediation and Improvement to Regulatory Colleges
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7.11 Reflective Quiz
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Section 8: Applying Principles to Daily Practice
8.1 Begin Every Interaction With a Privacy Mindset
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8.2 Use Structured Communication to Protect Sensitive Information
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8.3 Strengthen Confidentiality During Documentation
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8.4 Protect Confidentiality in Shared Clinical Settings
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8.5 Adopt Safe Digital and Virtual Care Practices
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8.6 Apply Cultural Safety Principles to Confidentiality
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8.7 Verify Consent Before Sharing Information With Family or Third Parties
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8.8 Prepare for High-Risk Moments With Scripts and Set Phrases
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8.9 Respond Professionally When Confidentiality Concerns Arise
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8.10 Embed Confidentiality Into Team Culture and Clinic Systems
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8.11 Reflective Quiz
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Section 9: Conclusion and Key Takeaways
Conclusion and Key Takeaways
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