{"id":33535,"date":"2026-07-06T15:41:14","date_gmt":"2026-07-06T15:41:14","guid":{"rendered":"https:\/\/healthcareethicscourses.com\/au\/?page_id=33535"},"modified":"2026-07-12T17:59:04","modified_gmt":"2026-07-12T17:59:04","slug":"optometry-board-complaints-explained","status":"publish","type":"page","link":"https:\/\/healthcareethicscourses.com\/au\/optometry-board-complaints-explained\/","title":{"rendered":"Optometry Board Complaints Explained"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"33535\" class=\"elementor elementor-33535\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-695a206 e-con-full e-flex e-con e-parent\" data-id=\"695a206\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa6e22e elementor-widget elementor-widget-html\" data-id=\"aa6e22e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- Healthcare Ethics Courses \u2014 Optometry Board article \u2014 paste into an Elementor Custom HTML block. 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aria-hidden=\"true\">&rsaquo;<\/li>\r\n      <li><a href=\"\/au\/knowledge-support\/\">Optometry Board<\/a><\/li>\r\n      <li class=\"sep\" aria-hidden=\"true\">&rsaquo;<\/li>\r\n      <li aria-current=\"page\">Optometry Board of Australia Complaints Explained<\/li>\r\n    <\/ol>\r\n  <\/nav>\r\n\r\n  <header class=\"head wrap\">\r\n    <h1>Optometry Board of Australia Complaints Explained<\/h1>\r\n    <div class=\"meta\">\r\n      <span>8 min read<\/span>\r\n      <span class=\"dot\" aria-hidden=\"true\">&bull;<\/span>\r\n      <span>Last updated June 2026<\/span>\r\n    <\/div>\r\n    <p class=\"lead\">A notification to the regulator is stressful for any optometrist. This guide explains how concerns about optometrists are handled in Australia \u2014 who deals with them, what the Optometry Board can do, and how the process usually unfolds.<\/p>\r\n  <\/header>\r\n\r\n  <div class=\"takeaways wrap\">\r\n    <h2>Key takeaways<\/h2>\r\n    <ul>\r\n      <li>Concerns about optometrists are <strong>notifications<\/strong>, managed by Ahpra on behalf of the Optometry Board of Australia in most of the country.<\/li>\r\n      <li>In NSW the Optometry Council of NSW handles them; in Queensland concerns go first to the Office of the Health Ombudsman.<\/li>\r\n      <li>Missed or delayed diagnosis, consent, prescribing and record-keeping are common triggers.<\/li>\r\n      <li>The Board is a public-protection regulator \u2014 most notifications close without restricting registration.<\/li>\r\n      <li>Preserving records, taking indemnity advice and showing insight are the keys to responding.<\/li>\r\n    <\/ul>\r\n  <\/div>\r\n\r\n  <div class=\"wrap\">\r\n    <h2>Who regulates optometrists?<\/h2>\r\n    <p>The <strong>Optometry Board of Australia<\/strong> regulates optometrists, working with <strong>Ahpra<\/strong> under the National Law. Ahpra manages concerns on the Board&#8217;s behalf; the Board decides the outcome. In <strong>New South Wales<\/strong> concerns are handled by the <strong>Optometry Council of NSW<\/strong> (with the Health Care Complaints Commission), and in <strong>Queensland<\/strong> they go first to the <strong>Office of the Health Ombudsman<\/strong>.<\/p>\r\n\r\n    <h2>What leads to a notification?<\/h2>\r\n    <p>Common concerns include missed or delayed diagnosis (for example of glaucoma, retinal disease or tumours), consent and communication issues, prescribing and therapeutic-endorsement matters, advertising, and record-keeping gaps. Anyone can raise a concern, and mandatory notification duties apply to practitioners, employers and education providers.<\/p>\r\n\r\n    <h2>What happens next?<\/h2>\r\n    <p>The Board <strong>assesses<\/strong> the concern \u2014 usually within around 60 days \u2014 and generally invites your response. It may close the matter, seek more information, refer it to a health or performance pathway, <strong>investigate<\/strong>, or, only where the public faces a serious current risk, take <strong>immediate action<\/strong>.<\/p>\r\n    <aside class=\"note\"><p><span class=\"note-h\">Most matters do not restrict registration<\/span>Many optometry notifications close after assessment; conditions or suspension are reserved for genuine, current risks to patients.<\/p><\/aside>\r\n\r\n    <h2>Possible outcomes and responding well<\/h2>\r\n    <p>Outcomes range from no further action to a caution, conditions or, in the most serious cases, referral to a panel or tribunal. To respond well: locate and preserve your clinical records and imaging, take advice from your indemnity provider before responding, meet every deadline, and demonstrate genuine insight and any changes you have made. Our umbrella guides cover <a href=\"\/au\/knowledge-support\/ahpra\/what-is-an-ahpra-notification\/\">what an AHPRA notification is<\/a> and <a href=\"\/au\/knowledge-support\/ahpra\/how-to-respond-to-an-ahpra-notification\/\">how to respond<\/a>.<\/p>\r\n  <\/div>\r\n\r\n  <section class=\"courses wrap\">\r\n      <h2>Related CPD courses<\/h2>\r\n      <p class=\"intro\">Prepare and respond with confidence using CPD designed for Australian practitioners:<\/p>\r\n        <a class=\"course\" href=\"https:\/\/healthcareethicscourses.com\/au\/courses\/dealing-with-a-complaint-or-investigation-professionally\/\"><span class=\"course-tag\">CPD course<\/span><span class=\"course-name\">Dealing with a Complaint or Investigation Professionally<\/span><span class=\"course-arr\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 6l6 6-6 6\"\/><\/svg><\/span><\/a>\r\n        <a class=\"course\" href=\"https:\/\/healthcareethicscourses.com\/au\/courses\/fitness-to-practise-for-healthcare-professionals\/\"><span class=\"course-tag\">CPD course<\/span><span class=\"course-name\">Fitness to Practise for Healthcare Professionals<\/span><span class=\"course-arr\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 6l6 6-6 6\"\/><\/svg><\/span><\/a>\r\n        <a class=\"course\" href=\"https:\/\/healthcareethicscourses.com\/au\/courses\/insight-for-fitness-to-practise\/\"><span class=\"course-tag\">CPD course<\/span><span class=\"course-name\">Insight for Fitness to Practise<\/span><span class=\"course-arr\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 6l6 6-6 6\"\/><\/svg><\/span><\/a>\r\n        <a class=\"course\" href=\"https:\/\/healthcareethicscourses.com\/au\/courses\/remediation-for-fitness-to-practise\/\"><span class=\"course-tag\">CPD course<\/span><span class=\"course-name\">Remediation for Fitness to Practise<\/span><span class=\"course-arr\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 6l6 6-6 6\"\/><\/svg><\/span><\/a>\r\n  <\/section>\r\n\r\n  <section class=\"siblings wrap\">\r\n    <h2>Continue the Optometry Board series<\/h2>\r\n        <a class=\"sib\" href=\"https:\/\/healthcareethicscourses.com\/au\/informed-consent-in-optometry\/\">Informed Consent in Optometry<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 6l6 6-6 6\"\/><\/svg><\/a>\r\n        <a class=\"sib\" href=\"https:\/\/healthcareethicscourses.com\/au\/clinical-record-keeping-for-optometrists\/\">Clinical Record Keeping for Optometrists<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M9 6l6 6-6 6\"\/><\/svg><\/a>\r\n  <\/section>\r\n\r\n  <section class=\"faq wrap\">\r\n    <h2>Frequently asked questions<\/h2>\r\n      <div class=\"faq-item\"><h3>Who manages complaints about optometrists?<\/h3><p>In most of Australia Ahpra manages notifications on behalf of the Optometry Board. In New South Wales it is the Optometry Council of NSW, and in Queensland concerns go first to the Office of the Health Ombudsman.<\/p><\/div>\r\n      <div class=\"faq-item\"><h3>How long does an assessment take?<\/h3><p>The Board generally aims to complete a preliminary assessment within around 60 days; matters that proceed to investigation take longer.<\/p><\/div>\r\n      <div class=\"faq-item\"><h3>Will a notification stop me practising?<\/h3><p>In most cases no. Registration is only restricted where the Board takes immediate action to address a serious, current risk to the public.<\/p><\/div>\r\n      <div class=\"faq-item\"><h3>Should I take advice before responding?<\/h3><p>Yes \u2014 contact your professional indemnity provider before responding, and preserve your clinical records and imaging.<\/p><\/div>\r\n      <div class=\"faq-item\"><h3>What helps most in a response?<\/h3><p>Genuine insight into what happened and evidence of the changes you have made are often the most influential parts of a response.<\/p><\/div>\r\n  <\/section>\r\n\r\n  <div class=\"wrap\">\r\n    <p class=\"disclaimer\">This article is general information for education and CPD purposes. It is not legal advice and does not create a practitioner\u2013adviser relationship. If you have received a notification, seek advice from your professional indemnity insurer, your union or professional association, or an independent lawyer experienced in health practitioner regulation. Healthcare Ethics Courses is an independent education provider and is not affiliated with, endorsed by, or acting on behalf of Ahpra or any National Board; regulator names are used for reference only.<\/p>\r\n  <\/div>\r\n\r\n  <script type=\"application\/ld+json\">\r\n{\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@graph\": [\r\n    {\r\n      \"@type\": \"Article\",\r\n      \"@id\": \"https:\/\/healthcareethicscourses.com\/au\/knowledge-support\/optometry-board\/optometry-board-complaints-explained\/#article\",\r\n      \"headline\": \"Optometry Board of Australia Complaints Explained\",\r\n      \"description\": \"How complaints about optometrists are handled in Australia - the Optometry Board's role, the process after a notification, and how to respond.\",\r\n      \"inLanguage\": \"en-AU\",\r\n      \"datePublished\": \"2026-07-03\",\r\n      \"dateModified\": \"2026-07-03\",\r\n      \"author\": {\r\n        \"@type\": \"Person\",\r\n        \"name\": \"Dr Shehzad Iqbal\",\r\n        \"jobTitle\": \"Founder, Healthcare Ethics Courses\",\r\n        \"description\": \"MRCS, MRCGP, PG Cert Healthcare Law & Ethics (University of Dundee)\"\r\n      },\r\n      \"publisher\": {\r\n        \"@type\": \"Organization\",\r\n        \"name\": \"Healthcare Ethics Courses\",\r\n        \"url\": \"https:\/\/healthcareethicscourses.com\/\"\r\n      },\r\n      \"mainEntityOfPage\": \"https:\/\/healthcareethicscourses.com\/au\/knowledge-support\/optometry-board\/optometry-board-complaints-explained\/\",\r\n      \"about\": [\r\n        {\r\n          \"@type\": \"Thing\",\r\n          \"name\": \"Optometry Board of Australia\"\r\n        },\r\n        {\r\n          \"@type\": \"Thing\",\r\n          \"name\": \"Optometry regulation in Australia\"\r\n        }\r\n      ]\r\n    },\r\n    {\r\n      \"@type\": \"BreadcrumbList\",\r\n      \"itemListElement\": [\r\n        {\r\n          \"@type\": \"ListItem\",\r\n          \"position\": 1,\r\n          \"name\": \"Home\",\r\n          \"item\": \"https:\/\/healthcareethicscourses.com\/au\/\"\r\n        },\r\n        {\r\n          \"@type\": \"ListItem\",\r\n          \"position\": 2,\r\n          \"name\": \"Knowledge & Support\",\r\n          \"item\": \"https:\/\/healthcareethicscourses.com\/au\/knowledge-support\/\"\r\n        },\r\n        {\r\n          \"@type\": \"ListItem\",\r\n          \"position\": 3,\r\n          \"name\": \"Optometry Board\",\r\n          \"item\": \"https:\/\/healthcareethicscourses.com\/au\/knowledge-support\/\"\r\n        },\r\n        {\r\n          \"@type\": \"ListItem\",\r\n          \"position\": 4,\r\n          \"name\": \"Optometry Board of Australia Complaints Explained\"\r\n        }\r\n      ]\r\n    },\r\n    {\r\n      \"@type\": \"FAQPage\",\r\n      \"mainEntity\": [\r\n        {\r\n          \"@type\": \"Question\",\r\n          \"name\": \"Who manages complaints about optometrists?\",\r\n          \"acceptedAnswer\": {\r\n            \"@type\": \"Answer\",\r\n            \"text\": \"In most of Australia Ahpra manages notifications on behalf of the Optometry Board. 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